Returns & Refunds

PlantMint aims to provide customers with a reliable shopping experience.
If there is an issue with your order, this policy explains how returns and refunds are handled.

Return Eligibility

Most items purchased from https://www.plantmint.shop may be eligible for return if the request is made within 14 days after the delivery date.

To qualify for a return:

• the item must be unused

• the product should be in its original condition

• original packaging should be retained when possible

Return requests must be submitted to our support team before sending any items back.

Non-Returnable Situations

Certain situations may not qualify for return eligibility, including:

• items that show signs of wear or use

• products damaged after delivery due to improper handling

• items returned without prior contact with customer support

These conditions help ensure fair processing of all return requests.

Damaged or Incorrect Items

If an order arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving the package.

To help us review the situation efficiently, customers may be asked to provide:

• the order number

• photos of the item received

• photos of the packaging

Once reviewed, our support team will determine the appropriate resolution, which may include a replacement or refund.

Return Request Procedure

To request a return, please contact our support team with the following information:

• order number

• reason for the return

• photos if the product is damaged or incorrect

Our team will review the request and provide instructions if the return is approved.

Items returned without authorization may not be accepted.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to:

• a damaged product

• a defective item

• an order fulfillment error

In these situations, our support team will assist with the return process.

Refund Processing

Once a returned item has been received and inspected, approved refunds will be issued to the original payment method.

Refunds are typically processed within 5–10 business days, depending on the payment provider.

Customers will receive a confirmation email once the refund has been completed.

Contact Information

If you need assistance with a return or refund request, please contact PlantMint:

Email
help@plantmint.shop

Phone
+1 509-676-6803

Address
PlantMint
2559 N 4000 W
Rexburg, ID 83440-3107
United States